Lissome
FAQs
Frequently Asked Questions
Everything you need to know about LISSOME, your order, and the pieces made to move with you.
01. What is LISSOME?
LISSOME is a lifestyle brand created for movement, comfort, and elevated everyday living. Our pieces are designed to move effortlessly with you, wherever life takes you.
02. What is the MOTION Collection?
MOTION is our debut collection, bringing together everyday comfort, effortless style, and versatility. Designed for the moments you're on the move and everything in between.
03. How do I find my size?
We recommend reviewing the size guide available on each product page before placing your order. Sizing may vary by style, so checking your measurements will help you find your best fit.
04. When will my order ship?
Orders are processed within 3-5 days . Shipping times vary depending on your location and the items ordered. Estimated delivery information will be provided during checkout.
05. Do you offer tracking information?
Yes! Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.
06. Do you ship internationally?
Our available shipping destinations and rates are displayed at checkout. If your location isn't currently supported, stay connected for future updates.
07. What is your return and exchange policy?
We want you to feel confident in every LISSOME purchase. Eligible returns and exchanges are accepted within 7 days of delivery, subject to our return policy. Items must meet the conditions outlined on our Returns & Exchanges page.(STORE CREDIT AVAIALABLE ONLY)
08. Can I cancel or change my order?
If you need to make a change, please contact us as soon as possible. Once an order enters processing or has shipped, we may be unable to modify or cancel it.
09. How should I care for my LISSOME pieces?
For the best results, follow the care instructions on each garment's label. We generally recommend gentle washing and avoiding excessive heat to help preserve the fit, color, and feel of your pieces.
10. Will sold-out items be restocked?
Select styles and colors may return based on availability. Follow us on Instagram and join our email list for updates on restocks and upcoming releases.
11. How can I stay updated on new collections?
Join the LISSOME email list for early access, collection announcements, exclusive updates, and everything coming next.
12. How can I contact LISSOME?
For questions about orders, products, or general inquiries, reach out to our customer support team at Info@lissomebrand.com. Please include your order number when contacting us about an existing purchase.
Still have questions?
We're here to help. Reach out to our team for assistance with your order or anything LISSOME.
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